Do plans renew automatically?+
No. Every offer here is a one-time payment. Top-ups are bought when you need them.
Which currencies and payment methods do you take?+
USD by card through Creem, and CNY through Alipay or WeChat Pay when available. The final total, with any taxes, is shown at checkout.
What does a balance top-up pay for?+
Metered API usage in Router, and managed AI usage in KCQ at Router's model shelf prices. Model rates are listed in Router, and a top-up can be any amount within the range shown.
Where do I get billing help?+
The refund policy covers what can be refunded. For anything about a payment, write to the billing address on this page.
¿Sailor es una suscripción SaaS mensual?+
No. Sailor is open source under Apache-2.0 and free to use. This pricing is for support plans: Community is free, Team support is billed annually, and Enterprise is quoted per engagement.
¿Ofrecen reembolsos?+
Team support subscriptions include a 14-day refund window for initial purchases. Enterprise terms are handled in the signed contract.
¿Puedo usar Sailor para proyectos de clientes?+
Yes. Apache-2.0 lets your team ship closed-source client or internal products at no cost. Shipping them under your own brand needs no permission; presenting them under the Nebutra or Sailor names needs an Enterprise trademark licence.
