Rückerstattungsrichtlinie

Datum des Inkrafttretens: January 1, 2025
Zuletzt aktualisiert: January 1, 2025

At Nebutra, we want you to be completely satisfied with our services. This Refund Policy outlines the circumstances under which refunds are available and the process for requesting them.

Subscription Plans

Monthly Subscriptions

• Cancellation: You may cancel your monthly subscription at any time
• Pro-rata Refunds: We do not offer pro-rata refunds for partial months
• Access: You retain access to paid features until the end of your billing period
• Automatic Renewal: Subscriptions automatically renew unless cancelled

Annual Subscriptions

• 14-Day Money-Back Guarantee: New annual subscribers may request a full refund within 14 days of their initial purchase
• After 14 Days: Refunds are generally not available after the 14-day period
• Cancellation: You may cancel at any time, but your subscription will remain active until the end of the annual term
• No Pro-rata Refunds: We do not offer partial refunds for unused months

Eligible Refund Scenarios

We will consider refund requests in the following circumstances:

1. Service Issues

• Significant service outages affecting your ability to use core features
• Technical issues that we are unable to resolve within a reasonable timeframe
• Features significantly different from what was advertised

2. Billing Errors

• Duplicate charges
• Incorrect billing amounts
• Unauthorized charges (after verification)

3. Exceptional Circumstances

• Documented medical emergencies
• Natural disasters affecting your business
• Other circumstances evaluated on a case-by-case basis

Non-Refundable Items

The following are generally not eligible for refunds:

• Usage-based charges: API calls, AI token consumption, or storage used
• Add-ons and extras: One-time purchases or add-on services
• Enterprise contracts: Custom agreements have their own terms
• Voluntary cancellations: After the refund eligibility period
• Terms violations: Accounts terminated for policy violations

How to Request a Refund

Step 1: Contact Support

Email us at billing@nebutra.com with:

• Your account email address
• Subscription plan and billing period
• Reason for refund request
• Any relevant documentation

Step 2: Review Process

• We will review your request within 5 business days
• We may ask for additional information
• You will receive a written decision via email

Step 3: Refund Processing

If approved:

• Refunds are processed to the original payment method
• Credit card refunds typically appear within 5-10 business days
• Bank processing times may vary

Plan Changes

Upgrades

• Upgrades take effect immediately
• You are charged the pro-rated difference for the remainder of your billing period
• No refund is provided for the previous plan

Downgrades

• Downgrades take effect at the next billing period
• You retain access to current features until then
• No partial refunds for the current period

Free Trial

• Free trials do not require payment information
• No charges occur during the trial period
• You will be notified before any charges begin

Dispute Resolution

If you disagree with our refund decision:

1. Reply to the decision email with additional information
2. Request escalation to a supervisor
3. Contact us at legal@nebutra.com for further review

Contact Us

For refund requests or questions about this policy:

Nebutra, Inc.
Billing: billing@nebutra.com
Support: support@nebutra.com
Legal: legal@nebutra.com

We aim to respond to all refund requests within 5 business days.

This policy is part of our Terms of Service. By using Nebutra, you agree to these refund terms.